Welcome to e.kian – Your Partner for Mystery Shopping Services

THE DIGITAL CUSTOMER
EXPERIENCE COMPANY

WHO WE ARE

We are one of the leading mystery shopping companies in the middle East countries and have been a leading player in the global mystery shopping market for many years. Mystery shopping shows you how people experience your products and services across every point of contact. It reveals how employees are interacting with customers where and how your products are recommended, compliance with service standards, product availability and price.From video mystery shopping to crowdsourcing, we deliver effective and affordable mystery shopping.

With over 6,000 shoppers , along with our combination of knowledge ; innovation, kian has the needed expertise and experience to assist your organisation. Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey. kian develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you through our smart portal reporting.