See the World from your customers' eyes.
Welcome to Kian - your partner for all shoppers networks
is to establish a worldwide network of «Mystery shoppers», making it possible for us to provide our clients with timely and accurate information regarding the quality of service within their company.
Mystery shoppers are trained undercover customers who evaluate the quality of your product or service. Mystery Shopping is a valuable marketing tool that can help your business in many ways. It's an excellent way for you to evaluate your customer service personnel - their attitude, appearance, and product knowledge, for instance - to identify training needs, evaluate training programs, and boost staff morale. It enables you to monitor things like condition of a premises and transaction efficiency, and can also be used in the prevention of fraud and, crucially, to keep an eye on the competition! The information you get from a mystery shopping program can be used by you to make informed changes for the better, enabling you to improve your service and boost your sales.
Why use us?
So, what makes us so special? Why choose us? Well, for a start we listen to you. We work closely with you to create a mystery shopping program to suit you. Once we've come up with one that ticks all the boxes, we ensure it is implemented smoothly and effectively. Our talented mystery shoppers have the skills and expertise to deliver reliable and accurate assessments, and our analysts create no-nonsense reports giving you the information you need to move forward.
What is it and how does it work?
Businesses use mystery shoppers to tell them whether their product or service is up to scratch. Mystery shoppers can help with almost any part of a customer’s experience.
As a mystery shopper you'll be asked to pose as a regular customer and evaluate things like staff product knowledge, how clean the premises are, and how long you had to wait before being served. You'll then record all your findings and present them to us.
We'll use this information to inform the management of areas that need improvement, but also where they're going right. Mystery shopping programs help companies to enhance their customer service, increase sales, improve the loyalty of existing customers - and attract new ones!