What we do
We’re experts at measuring customer experience! Our unique customer surveys and mystery shopping services help our clients to improve the customer experience and their sales performance. With operations in over The Middle East countries, our strong field force of mystery shoppers and professional auditors will provide you with the best global coverage and quality.
Why choose us?
Well, for a start we listen to you. We work closely with you to create a mystery shopping program to suit you. Once we've come up with one that ticks all the boxes, we ensure it is implemented smoothly and effectively. Our talented mystery shoppers have the skills and expertise to deliver reliable and accurate assessments, and our analysts create no-nonsense reports giving you the information you need to move forward.
Mystery shoppers - also known as Secret Shoppers or Mystery Customers - are trained undercover customers who evaluate the quality of your product or service. Mystery Shopping is a valuable marketing tool that can help your business in many ways. It's an excellent way for you to evaluate your customer service personnel - their attitude, appearance, and product knowledge, for instance - to identify training needs, evaluate training programs, and boost staff morale. It enables you to monitor things like condition of a premises and transaction efficiency, and can also be used in the prevention of fraud and, crucially, to keep an eye on the competition! The information you get from a mystery shopping program can be used by you to make informed changes for the better, enabling you to improve your service and boost your sales.