THE DIGITAL CUSTOMER EXPERIENCE AGANCY

Our services are tailored to help businesses improve their customer experience, boost sales, and enhance operational efficiency.
We provide top-notch mystery shopping services across the UAE and the entire Middle East

Join Our Mystery Shoppers

About Us

Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey

We are one of the leading mystery shopping companies in the middle East countries and have been a leading player in the global mystery shopping market for many years. Mystery shopping shows you how people experience your products and services across every point of contact. It reveals how employees are interacting with customers where and how your products are recommended, compliance with service standards, product availability and price. From video mystery shopping to crowdsourcing, we deliver effective and affordable mystery shopping. With over 6,000 shoppers , along with our combination of knowledge, innovation, E-kian has the needed expertise and experience to assist your organisation. Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey. E-kian develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you through our smart portal reporting.

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WE BELIEVE IN GREAT IDEAS

We believe data's true value lies in driving immediate action, revealing clear pathways, and fostering behavioural change, ultimately enhancing the long-term customer experience.

We protect your data. Safeguarding the personal information of our team members and complying with applicable data protection regulations are our top priorities.

Your health and well-being come first. We prioritise a supportive environment for everyone, where everyone feels included and heard.

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Our Solutions

It’s a simple formula, but it works. We combine our cutting-edge data and analytics platform with a proven team of CX experts, and wrap it up with turnkey service to ensure you get the most out of your programme.
We’ve successfully done it for 10+ years for 100+ happy brands, and we can do it for you too.

Mystery Shopping

Experience your brand from the customer's perspective with our in-person CX evaluations and actionable insights.

Field Work services

Effortlessly conduct large-scale research for your clients with our comprehensive white-label field work services.

Audits

Ensure your brand standards are consistently upheld with our custom-designed audits of your people, locations, and managers.

Analytics & Consulting

Unlock the full potential of your CX data with our detailed reports, analysis, and field-tested best practices.

Voice of Customer

Understand and meet your customer's expectations with our tailored surveys that capture their true voice.

Close the Loop

Enhance your customer experience continuously with AI-driven insights and action lists for your retail teams.

Crowdsourcing

Get real-time, ground-level answers to any question about your global locations with our scalable data collection services.

Employee Satisfaction

Measure and improve your employees' sentiment with our custom-designed satisfaction surveys.

Facts About Us

We’re here to share our modern tech, data-driven solutions,
and real-world experience with global CX enthusiasts like you.

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"We created a virtual site with the tools to make our business a success, with innovative ideas we feel that our site has unique elements that make us stand out from the crowd."

Pepole

Muhammad Abdul Samad CEO | e-kian

"Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey. kian develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you through our smart portal reporting."

Pepole

Suhail al Hadramy Project MAnager | e-kian

"We systematically drive your growth through our full suite of CX programs. We have a program for every bit of customer insight you could ever want. But really, you’ll learn the most about your customers—and grow the fastest—if you let us combine multiple programs into a fully-managed, end-to-end, holistic CX machine that no other agency can even offer, let alone match."

Pepole

Dr. Lujain Mohamed Project Manager | e-kian

"We show you how to quickly improve their experience with your brand, build their loyalty, and earn their advocacy— quickly, easily, holistically. To do so, we collect your customers’ data, tease out insights, and package those lessons into action-oriented customer-centric strategies you can follow to deep, meaningful, bottom-line raising growth."

Pepole

Zeyad Elhelaly Project Manager | e-kian