What do your customers really need? We show you how to quickly improve their experience with your brand, build their loyalty, and earn their advocacy— quickly, easily, holistically.
To do so, we collect your customers’ data, tease out insights, and package those lessons into action-oriented customer-centric strategies you can follow to deep, meaningful, bottom-line raising growth.
We systematically drive your growth through our full suite of CX programs. We have a program for every bit of customer insight you could ever want. But really, you’ll learn the most about your customers—and grow the fastest—if you let us combine multiple programs into a fully-managed, end-to-end, holistic CX machine that no other agency can even offer, let alone match.
We’ve done this with some of the world’s leading brands. Our clients come in every size, shape, and sector. We serve global clients from our satellite offices in Europe, Asia, Middle East, and Latin America. And we’re standing by, excited to bring you our market-leading experience, expertise, and insight.
We are one of the leading mystery shopping companies in the middle East countries and have been a leading player in the global mystery shopping market for many years. Mystery shopping shows you how people experience your products and services across every point of contact. It reveals how employees are interacting with customers where and how your products are recommended, compliance with service standards, product availability and price.From video mystery shopping to crowdsourcing, we deliver effective and affordable mystery shopping. With over 6,000 shoppers , along with our combination of knowledge ; innovation, kian has the needed expertise and experience to assist your organisation. Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey. kian develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you through our smart portal reporting.
